Frequently Asked Questions

Do you sell products online?
At this time, we only sell our gift cards online.

What are your store hours?
Please visit our Hours & Locations page.

What holidays are your stores closed?
We are closed on New Year's Day, Easter, Thanksgiving and Christmas Day.

How do I get to your store?
Please visit our Hours & Locations page.

How can I pay at Strosniders?
In our stores, you may use cash, personal check with proper I.D., American Express, Discover, Visa, MasterCard and Debit cards.

How can I get a store account?
Properly qualified businesses are eligible for a Strosniders Commercial Account. Requirements include a tax ID number. Please go here for the details.

I need a copy of a transaction from your store.
Please contact the store where you made the purchase and ask for a store manager.

How can I find out about your next sale?
The best way to be informed of our sales is to sign up for Strosniders E-Mail Alerts. Just look to the top right hand corner of any page on this site and enter your e-mail.

What is your return policy?
We want you to completely satisfied with your purchase at Strosniders and offer a "No-Hassle" return policy. Please visit the Return Policy page for more information.

I want to order something I haven't seen in your stores. Can you get it?
Although we carry nearly 60,000 items, we can special order thousands more. Orders will often arrive within one week. Please visit the Contact Us page to inquire about special ordering.

What services do you provide?
Here are just a few: Key cutting, glass & plexiglass cutting, tool rental, cutting and threading pipe, lamp repair, small engine repair and more. Some services available only at select stores. Visit the Services page for details.

How do I apply for a job with Strosniders?
Please visit our Employment Center.

Do you deliver?
We certainly do. Local delivery is available from all Strosniders locations.

I need a handyperson. Who do you recommend?
Please visit our Recommendations section for referrals.

Are you a True Value Hardware store?
We are part of the True Value hardware co-op, but are independently and family owned. We are also affiliated with Ace Hardware and other co-ops to offer you one of the industry's best product selections.

What is the history of Strosniders?
We're glad you asked! We were founded in 1953 by none other than Walter Strosnider. For our history, please click here.

How do you pronounce Strosniders?
We've heard it many different ways, but the correct pronunciation sounds like this: STROW-SN-EYE-DERS. Now matter how you say it, we thank you for trying.